Shipping Policy
Thank you for choosing mambaheritagehotsauces. We are committed to delivering your orders efficiently and ensuring a seamless shopping experience. Please review our shipping policy below:
1. Order Processing Time:
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Orders placed after 12:00 PM (local time) will be processed on the next business day.
- Please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your understanding.
2. Shipping Methods and Timeframes:
- We offer standard shipping and expedited shipping options.
- Standard Shipping:
- Estimated delivery time within the United States: 3-7 business days.
- Estimated delivery time for international orders: 10-14 business days.
- Expedited Shipping (additional charges apply):
- Estimated delivery time within the United States: 1-3 business days.
- Estimated delivery time for international expedited orders: 6-10 business days.
- Please note that these timeframes are estimates and may vary due to unforeseen circumstances or carrier delays.
3. Shipping Costs:
- Shipping costs are calculated based on the weight of the package, destination, and selected shipping method.
- Free shipping is available for orders over $50 within the United States (excluding Alaska and Hawaii). Additional charges may apply for international orders.
| Domestic • United States | |||
| Economy | Orders $50.00 and up | 5 to 8 business days | Free Delivery |
| Economy | Order weight 0lb–5lb | 5 to 8 business days | $4.90 |
| Economy | Order weight 5lb–70lb | 5 to 8 business days | $19.90 |
| Express | 1 to 2 business days | Free Delivery | |
| Standard | Order weight 0lb–1lb | 3 to 4 business days | $6.90 |
| Standard | Order weight 1lb–5lb | 3 to 4 business days | $9.90 |
| Shwag USA • United States | |||
| Economy | 5 to 8 business days | $3.88 | |
| Standard | 3 to 4 business days | $4.88 | |
| Express | 1 to 2 business days | $5.88 | |
4. Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your package by visiting our website and entering the tracking number in the designated tracking section.
5. Lost or Damaged Shipments:
- In the event of a lost or damaged shipment, please contact our customer support team within 7 days of the estimated delivery date.
- We will work with the shipping carrier to resolve the issue promptly.
- Please note that we are not responsible for lost or stolen packages confirmed to be delivered to the shipping address provided during checkout.
6. Incorrect Shipping Information:
- It is the customer's responsibility to provide accurate shipping information.
- If you realize that you have provided incorrect shipping details, please contact us immediately.
- We will do our best to update the information; however, if the order has already been shipped, we cannot guarantee any changes.
7. Customer Support:
- If you have any questions, or concerns, or need assistance regarding your order or shipping, please contact our customer support team via email at neil.bocchieri@gmail.com or phone at 5163228179.
- Our customer support hours are 24x7.
